Terms and conditions

You have the right to cancel an agreement without reason within 14 days.

If you buy one or more items, the cancellation period expires 14 days after the day on which you or another person chosen by you (but not the carrier) takes physical possession of the goods, if you want a refund. After this, we offer a 30-day exchange, shipping is not part of the credit and returns always costs 49 DKK.

If you have ordered several items in one order and we cannot deliver the items at the same time, the cancellation period starts from when you or another person you have chosen (but not the carrier) takes physical possession of the last item.

If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.

We will refund the money from your order, after receiving the products and it has been checked. All returns costs 49 DKK due to the fact that the product has to be delivered to our storage. 

If you have taken advantage of our discount "bestie dicount" our or "buy 1 get 3 for FREE". If you want the money back, both pieces of jewelery will have to be returned, it is not possible to get half back as this is a special discount. We offer a free exchange of one piece of jewelery and a refund based on our refund policy for the whole package as one, i.e. all the jewellery.

How to use the right of withdrawal
You regret by notifying us that you regret. You can, for example, send a letter or an e-mail stating that you regret it to Halkjærvej 16B, 9200 Aalborg SV or info@daylo.dk.

The cancellation period has been met if you send your notice that you regret the purchase before the cancellation period has expired.

Return of the item and return costs
If you have regretted the purchase of an item, you must send or deliver the item to Halkjærvej 16B, 9200 Aalborg SV without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.

Goods cannot be sent per cash on delivery or without distribution.

Refund of the money in case of cancellation
When you cancel, we will refund all payments received from you, excluding any delivery charges.

We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the goods back or until you have sent documentation that the goods have been returned.We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

Testing of the product and packaging
You are only liable for a possible deterioration of the value of the goods, which is due to handling of the goods other than what is necessary to determine the nature of the goods, its characteristics and the way in which it functions.

You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or can in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us to deduct the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount.
You must return the item in the original packaging. 
You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.

Complaints - if there is something wrong with the product